Posts by NTRglobal Guest Blog
In today’s hyper-connected world, barriers to reselling products have fallen across industries, which makes how you sell just as important as what you sell. When your company delivers great customer service, from pre-sale to post-sale, customers remember the experience. Leveraging cloud-based services enables companies to align customer support with marketing and sales and deliver a key competitive advantage.
Zappos, for example, became the poster child for stellar online customer service. They never described themselves as an online shoe store …
Deploying your mobile device management solution is just the first step in this brave new BYOD (Bring Your Own Device) world. Now you need to figure out how to keep employees happy and business processes running effectively, at the same time managing costs and security. As the trend toward consumerization of corporate IT progresses, it’s clear that new device integration will only increase.
1 – Build Harmony from the Get-Go
It’s important to clearly define and communicate corporate guidelines on …
Let’s face it. Today’s world is one of instant gratification. We expect the answers to everything to be available at our fingertips. So why have so few businesses adopted social or collaborative IT technologies like chat to communicate with their customers?
Security plays a big role. When people get conversational, they relax more than perhaps they would in a more formal email environment. But in reality, that doesn’t need to be a problem. When shopping for a chat solution, make …
Cloud-based Remote Support: Don’t Let PCanywhere Problems Put You Off
Should you worry about privacy and security when it comes to implementing remote cloud-based support with your customers? If you’re a PCanywhere customer, your answer might be different than it would be for others. Nonetheless, the answer, as with most of life’s important questions, is “it depends.” PCanywhere’s problems are rooted in the application of old technology to a new era; don’t let one company’s problems get in the way of making the right decision for your business.
Friend or …
For many IT managers, mobility is a top priority in 2012, as BYOD (Bring Your Own Device) reaches the mainstream and investing in an MDM (mobile device management) solution becomes even more important. Since choosing the right MDM solution can be a challenge, this post will simplify the process by listing the key questions IT service providers and customers need to ask to make your decision easier.
The questions include…
1. Who… Who’s in charge?
Which internal group at …
Remember the crash of April 21, 2011? For once it wasn’t the stock market that took a dive, it was Amazon’s EC2 cloud computing service, whose spectacular crash took a number of high-profile websites offline for hours and permanently destroyed some of its client companies’ data. In an instant, the vulnerability of data in the cloud became all-too-painfully obvious, reinforcing observations in a recent Forester Research report which cited comprehensive security capabilities as the main factor in shifting security from …
Do you know which devices (and how many of them) are connected to your corporate network — or your customers’ networks? Does the thought of it make your stomach churn? Chances are your users (or your customers) aren’t going to let you know. They’ll be using their smartphones and tablets to connect to the networks, download apps, conduct conference calls, give sales presentations – and expect to be able to synchronize their data and function seamlessly across everything whenever they …
As you pursue a cloud services strategy, customers will likely call on you to integrate multiple cloud services into a single solution. How can you begin that journey? For starters, you should demand open APIs (application programming interfaces) from each of your cloud partners.
APIs have emerged from the dark depths of the engineering department into the daylight. In the age of cloud computing, open APIs are one of the fastest, cheapest, and least painful ways to extend the functionality …
The 
